Privacy Policy

Customer Privacy Notice

This privacy notice explains when and why Benson Millstream Centre collects personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

 

Contact details

Benson Millstream Centre, Mill Stream, Benson, Wallingford, Oxfordshire, OX10 6RL

Telephone: 01491 834889

Email: bensonmillstreamcentre@gmail.com

 

What information we collect, use, and why

We collect or use the following information to provide our services:

  • Names and contact details
  • Addresses
  • Emergency contact details
  • Next of kin details
  • Photographs or video recordings
  • Health information (medication used and medical conditions)
  • Dietary information (including allergies and health conditions)
  • Payment details
  • Website user information.

We also collect or use the following special category information to provide our services. This information is subject to additional protection due to its sensitivity:

  • Health information.

We collect or use the following information to receive donations, funding, and to organise fundraising activities including lotteries:

  • Names and contact details
  • Addresses
  • Payment details
  • Donation history
  • Taxpayer information (for Gift Aid purposes).

We collect or use the following personal information for service updates or marketing:

  • Names and contact details.

 

Who we share information with

Outside of our staff, volunteers and trustees, we will only share personal information with Emergency Services if required for your safety and wellbeing.

 

Lawful bases and data protection rights

Under UK data protection law (the United Kingdom Data Protection Regulation (UK GDPR)), we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure– You have the right to ask us to delete your personal information.
  • Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing– You have the right to object to the processing of your personal data.
  • Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide our services are:

  • Consent – we have permission from you after we give you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To manage attendance and care of and communicate effectively with our customers.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to receive donations, funding, and to organise fundraising activities including lotteries are:

  • Consent – we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To effectively manage the receipt of funds and communication with the individuals who donate to us or who enter a small lottery or raffle or participate in a fundraising event.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing are:

  • Consent – we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where we get personal information from:

  • Directly from you
  • Family members or carers
  • Via our website contact form, via our online donations (including CAF) page and when collecting details for raffles, small lottery and other fundraising activities.

 

Keeping your information safe

When you give us personal information, both offline and online, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

 

How long we keep information

Customer information is retained for up to 1 year from the date of last interaction.  Service update and marketing information is retained for up to 3 years from last interaction. Financial information is retained for 6 years after last interaction to comply with legal requirements.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint